Diagnosing Alignment Problems

How to diagnose whether white underbase alignment issues are caused by the software and/or driver or by alignment issues in the machine.

Check View Raw Data

1. Import the Fiery Test Page Alignment.png or an image.
2. Right-click the image and RIP Only then right-click and View Raw Data.
3. Click Toggle color planes and layers​
4. On the Underbase layer (the top layer) and Color layer, deselect all but white.
5. On the Underbase layer, double-click the white(s) and change the color to a contrasting color that is not present in the image. ​
6. Turn the color layer on and zoom in to see if the color you selected is peeking out the edges of the image.
7. When finished, remember to double-click and change the white(s) back.

If the problem exists in View Raw Data, it is software or driver related.

If you cannot see proof of the alignment issue here, continue to the next step.

Reset the queue

1. Reset the queue to default and print the alignment test page.​
2. Double-click the job to bring up Job Properties and select Underbase > Processing Options tab.
3. Set the choke to 5 and print the alignment test page.
4. You can also try changing the Vertical Offset or White Color Adjust in the Printer Options tab.

​​​Determine alignment direction (X or Y)

X = Direction of print head movement

• If printing bidirectional, try changing to unidirectional in the Printer Options tab.

Y = Direction of media movement.

• Save a PRN file by selecting File as the output port, then clicking Print.
• Clearly mark the top and bottom of the printed image and contact Technical Support.

Print Direct to Port

To see if the problem can be replicated, try testing on another machine by printing direct to port. If the problem does not replicate, the printer may be the problem.

Try this 4 to 10 times, then check if the alignment is consistent. If it is consistent, the data contains the alignment problem. However, if it looks different every print, it is the printer.

Impresión a File y Null